Hello,

I have a SIlent StepperBrick that I plug into a USB port under Win10 and it is not being recognized. I tried a second one, and same results! Has anyone come across this?

Sam.

 

Hi,

do you have installed Brick Daemon and Brick Viewer?

Greets
Chris

Yes, I do....normally when I plug in the USB, Win10 starts recognizing and installing the driver. Then I install the BrickD and BrickV. But in this case Win10 does not recognize anything when I plugin the USB cord with the SSB attached 😞 

Did the Bricks work before, or did you just receive them and they have never worked for you?

Pleas check for bend pins in the Bricklet ports of the Bricks: https://www.tinkerforge.com/en/doc/_images/bricklet_connector_short_circuit.jpg

Does the blue LED on the Brick light up when you plug in the Brick? If not, does a new serial port show up in Windows Device Manager? If yes, then the Brick is in bootloader and you can use Brick Viewer to flash the firmware to it to make it work again: https://www.tinkerforge.com/en/doc/Software/Brickv.html#serial-port

If that's no the problem then did you try another USB cable or another USB port on your PC, just to double check that not the USB cable or USB port causes this.